Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note this is a custom product you ordered.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Spreadconnect will not grant a refund, credit your account, or replace a printed product unless

• the product was misprinted
• the product was damaged (excluding damages during delivery)
• the product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.).

Spreadconnect has the sole discretion to grant a refund (including the refund method), credit your account, or replace a printed product. In order to request a refund, credit, or replacement, you must send a photograph and a brief explanation of the problem to Spreadconnect via email at support@spreadconnect.app (Spreadconnect USA) or service-eu@spreadconnect.app (Spreadconnect EU) within 30 days of delivery.

For clarification, Spreadconnect will not grant a refund, credit your account, or replace a printed product solely because:

• it was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)
• the shipping provider did not complete delivery/the delivery was late

In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.

The Children's book series can be return to your Amazon account; click on your orders and find the book you wish to return and then click on return or replace and follow the instructions.

You can always contact us for any return question at sneables770@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.